At Lèens Beauty, we carefully prepare every order to ensure your products arrive safely and beautifully. Please review our shipping and return policy before placing your order.

SHIPPING

Processing Time

Orders are typically processed within 2–4 business days after your order is placed.

During product launches, promotions, holidays, or periods of high order volume, processing may take slightly longer. If there is a significant delay, we will do our best to communicate it.

Shipping within Canada

We currently ship across Canada.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, when tracking is available.

Delivery times depend on the shipping carrier and destination and are estimates only. Lèens Beauty is not responsible for delays caused by the carrier, weather, holidays, incorrect addresses, or circumstances outside our control.

Incorrect Shipping Address

Please carefully review your shipping information before completing your purchase.

If you provide an incorrect or incomplete address and your order is returned to us, additional shipping charges may apply to reship the order.

If you notice an error in your address immediately after placing your order, please contact us as soon as possible. We cannot guarantee that address changes can be made after an order has been processed.

Lost, Stolen, or Damaged Packages

Once an order has been shipped, it is the responsibility of the shipping carrier to deliver the package.

If your tracking information shows that your package was delivered but you cannot locate it, please first check with household members, neighbours, and the carrier.

If your package arrives damaged, please contact us within 48 hours of delivery and include photographs of the package and products so we can review the issue.

RETURNS & EXCHANGES

Because our products are cosmetics and are intended for personal use, we do not accept returns or exchanges on opened or used products for hygiene and safety reasons.

Unopened Products

We accept returns on unused, unopened, and undamaged products within 14 days of delivery.

To request a return, please contact us at sales@leensbeauty.com within 14 days of receiving your order. Please include:

• Your order number

• The item(s) you would like to return

• The reason for the return

• Photos of the product, if requested

The product must be returned in its original, unopened condition and packaging.

Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect.

Once the returned product is received and inspected, we will notify you whether your return has been approved.

Approved refunds will be issued to the original payment method. Original shipping charges are non-refundable.

DAMAGED OR INCORRECT ITEMS

If you receive a product that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery at sales@leensbeauty.com.

Please provide your order number and clear photographs of the product and packaging.

If the issue is confirmed, Lèens Beauty may offer a replacement or refund at our discretion, including applicable shipping costs.

ALLERGIES & SENSITIVITIES

Please review the ingredient list for each product before purchasing.

Lèens Beauty is not responsible for allergic reactions, sensitivities, irritation, or other individual reactions to our products. If you have known allergies or sensitive skin, please consult a qualified healthcare professional before using a new cosmetic product.

If you experience a reaction, discontinue use immediately.

FINAL SALE ITEMS

Items marked as Final Sale are not eligible for return or exchange unless they arrive damaged, defective, or incorrect.

CONTACT US

If you have questions about your order, shipping, or returns, please contact us:

Lèens Beauty
Email: sales@leensbeauty.com
Made in Canada 🇨🇦